By: Nathan Chen
As technology continues to advance, industries all around the world have been experiencing significant changes, and the job market reflects this. One such development has been the rise of artificial intelligence and automation, leading to the displacement of many jobs across different sectors. Within this context, ChatGPT, a chatbot platform that specializes in assisting people with their everyday issues, has been making headlines—not because it's efficient, but because it's cost-effective.
Those who work in customer service positions, especially in call centers and tech support, have been severely impacted by ChatGPT’s entry into the market. Companies have started opting instead for ChatGPT for their customer service needs to save costs and provide 24/7 support to their clients. As a result, many have been rendered jobless and forced to re-evaluate their careers.
Some have found it hard to find new employment in their fields and have had to take up jobs outside their experience and comfort zones. With no prior experience in animal care or HVAC services, some former customer service executives have found themselves walking dogs and fixing air conditioners for a living.
“I never thought I would be in this position,” said one former tech support executive, who now finds himself walking dogs in his neighborhood. “But, with technology advancing at such a lightning pace, jobs like mine are becoming obsolete, and companies are opting for chatbots like ChatGPT instead.”
It is not only job loss that is impacting these displaced workers, but also the loss of purpose and identity, leaving them feeling hopeless and frustrated. Many have taken to social media to voice their concerns and seek help in finding new employment opportunities amidst rising technological advancements.
ChatGPT is not to blame, since many industries are adapting to new changes in the business world of automation and tech, but the impact on the workforce that depended on these jobs for their livelihoods cannot be ignored. As technology continues to advance, we will likely see more job displacement. Yet it is still crucial to find ways to bridge this gap and provide support for those who are experiencing job loss and career transitions. Only then can we work towards building a more equal and just workforce.